Frequently asked questions
What is the minimum stay?
The minimum stay in all of our apartments is 3 nights for all periods.
What are the check-in and check-out times?
Check-in is from 15:00 onwards, check-out by 10:00. Keys are handed over personally by your host at your arrival.
Are children welcome?
Children of all ages are welcome in all 3 apartments. Please note: we do not provide a baby cot, so we recommend bringing one or renting locally.
Are pets allowed?
Pets (dogs) are welcome upon request, subject to the owner’s prior approval. Please let us know when booking.
Is the apartment accessible for guests with reduced mobility?
Our apartments are located in a family house with entrance stairs. None of the apartments are suitable for guests with reduced mobility.
Is smoking allowed?
Smoking is not permitted inside the apartment. You are welcome to smoke on the covered terrace.
What languages do you speak?
We communicate in English, Croatian, and German. Feel free to write in the language that suits you best.
How is the reservation payment handled?
Once we agree on your dates, we ask for a deposit equal to one night’s stay to hold the booking. The deposit is paid by bank transfer to our IBAN; within the EU through a SEPA transfer, from outside the EU through an international transfer.
The remaining balance is settled in cash on the day of your arrival, in euros, and we hand you a written receipt before you leave. We do not accept card payments at the apartment.
What is your cancellation policy?
For stays in the shoulder season, until the 1st of July and through September, you can cancel free of charge up to 14 days before arrival, and the deposit is refunded in full. For stays in the high season, in July and August, free cancellation is possible up to 21 days before arrival.
Cancellations made closer to the arrival date, and no-shows, mean the deposit is retained in full. If your plans change, write to us as early as you can. We always try to find a solution that works for both sides.
Refunds are returned to the same bank account the deposit was paid from. SEPA transfers within the EU usually arrive within a few business days, while transfers to accounts outside the EU may take longer depending on the receiving bank.